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Title
Text copied to clipboard!Optical Assistant
Description
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We are looking for an Optical Assistant to join our dynamic eye care team. As an Optical Assistant, you will play a vital role in supporting optometrists and providing exceptional service to our patients. Your responsibilities will include assisting customers in selecting suitable eyewear, performing basic vision tests, maintaining accurate patient records, and ensuring the smooth operation of the optical practice. You will be the first point of contact for patients, greeting them warmly and answering any questions they may have about eye care products or services. You will also be responsible for fitting and adjusting glasses, educating customers on lens options, and handling administrative tasks such as scheduling appointments and processing payments. Attention to detail, excellent communication skills, and a passion for helping others are essential for this role. You will work closely with optometrists and other team members to deliver a high standard of care and ensure that every patient has a positive experience. Previous experience in a retail or healthcare setting is advantageous, but full training will be provided. If you are enthusiastic, organized, and eager to learn about the optical industry, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Assist customers in selecting frames and lenses.
- Support optometrists during eye examinations.
- Perform basic vision screening tests.
- Maintain accurate patient records and files.
- Fit and adjust eyewear for comfort and accuracy.
- Educate customers on lens options and care.
- Schedule appointments and manage bookings.
- Process payments and handle billing inquiries.
- Ensure the cleanliness and organization of the optical area.
- Order and manage inventory of optical products.
- Provide excellent customer service at all times.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy.
- Ability to multitask in a fast-paced environment.
- Basic computer and administrative skills.
- Customer service experience preferred.
- Willingness to learn about optical products and procedures.
- Professional appearance and demeanor.
- Ability to work as part of a team.
- Flexible availability, including weekends.
Potential interview questions
Text copied to clipboard!- What interests you about working in the optical industry?
- Do you have previous experience in retail or healthcare?
- How would you handle a difficult customer?
- Are you comfortable learning about new products and technologies?
- Can you describe a time you provided excellent customer service?
- How do you prioritize tasks during busy periods?
- Are you available to work weekends and evenings?
- What does good teamwork mean to you?
- How would you ensure patient confidentiality?
- Why do you think you are a good fit for this role?
